KITARecycle

REGISTRATION

 

1.      How do I become a member of KITARecycle?

Sign-up online at: www.kitarecycle.com or via the KITARecycle App which can be downloaded from Apple Store and Google Play Store.

 

 

2.   How much does it cost to be a member of KITARecycle?

Membership is free, however the programme is only available for those residing in the Malaysian Peninsular states of Negeri Sembilan, Melaka, and Johor.

 

 

3.    Is there any minimum requirement set for number of membership sign-ups in any residential areas before the members from the area could enjoy the full benefits of the KITARecycle programme?

No minimum membership sign-up limit is required for any residential area.  However, high membership and volume areas could potentially enjoy enhanced facilities such as local placement of recycling collection cages for their convenience in dropping off recyclable items at any time.

 

 

4.    Does the KITARecycle membership expires?

Membership with KITARecycle is free for life. However, with effective from 2024, all new recycling points (RP)  earned under the programme have a 2-year validity from date of transaction captured into the system.  The points will expire on a ‘first in-first out’ basis upon reaching two(2)years from when the points were awarded. For example, RPs collected on 1st January 2024 will expire on 1st January 2026.

 

 

5.    I am a user of the previous KITAR3cycle app and unable to log-in to the new KITARecycle portal. What do I do?  Do I need to register for a new KITARecycle account?

Users of the previous KITAR3cycle platform with complete and accurate information such as full name (as per I/C), mobile number and authentic email account have been automatically migrated into the new KITARecycle platform with all valid transactions from the KITAR3cycle platform.

 

An email verification triggered using the valid email address which you have used to sign up to the KITAR3cycle platform would have enabled you to access the new KITARecycle portal.  However if any of the details provided when you signed up to the KITAR3cycle platform needs to be updated or corrected, please write to support@kitarecycle.com or drop a WhatsApp message to 012 618 0082 with the correct/updated information required in order to complete migration of your membership information to the new KITARecycle platform.

 

RECYCLING POINTS (RP)

 

1.      How do I earn KITARecycle Recycling Points(RP)?

Every registered member of KITARecycle will be assigned a unique QR code with a series of numbers that identifies the user, just like a membership number.

 

To collect Recycling Points (RPs) under KITARecycle, members begin by segregating general waste from recyclables and place recyclables in a package with the member’s unique QR code or membership ID pasted onto the recyclables package and showing clearly on the package for collection.

 

Recyclable items can be dropped off at the nearest
KITARecycle facility. Please also note that SWM Environment cannot be held
liable for recyclables taken by scavengers before the scheduled
collection. 

 

For more information on the location of KITARecycle recycling cages nearest to you, drop a WhatsApp message to 012 618 0082 or email support@kitarecycle.com. 

Once recyclable packages have been successfully collected, they would be sent to SWM Environment’s segregation centre to scan, weigh and record the type(s) of recyclables collected – the information will be transferred into the KITARecycle system that would convert and award the RPs accordingly into the member’s KITARecycle account.

 

 

2.     Does Recycling Points (RP) expire?

 

 

3.    How do KITARecycle members review points collected?

To check on the status of latest recycling points (RPs) collected, KITARecycle members can log-in to the online portal at www.kitarecycle.com or download the KITARecycle App from Apple Store and Google Play Store.  Some recyclable items such as e-waste have to undergo verification processes (e.g. such as checking that the e-waste are in complete set without components removed) and hence may take longer processing time before the points could be recorded in the system.  Please drop an email to support@kitarecycle.com to check on processing status if the transactions for your recyclables do not show in the system after two (2) weeks.

 

4.    How do I get the QR code for attaching to my recyclable packages before submitting them to the KITARecycle programme?

KITARecycle members may download the PDF to print their unique KITARecycle QR code from the “My Profile” section on the KITARecycle portal or app, or write down their full KITARecycle membership number that starts with “SWMxxxxxxxxxx” (under the QR code) clearly on paper or masking tape and tape it securely onto the package of recyclables.

 

KITARecycle members can also enjoy free printing facilities offered to them to print their KITARecycle QR codes by visiting any of our regional offices:

 

Negeri Sembilan

364 – 365 Jalan Haruan 7

Oakland Industrial Park

70300 Seremban 2

Negeri Sembilan

Tel: (06) 601 4276 / 78 / 80

 

Melaka

4B-17, 18, 19 Jalan TTC 26

Kawasan Perindustrian Cheng

75250 Melaka

Tel: (06) 335 0116

 

Johor North

3, 3A & 5, 5A Jalan Kencana 1A/25

Taman Pura Kencana

83300 Sri Gading

Batu Pahat

Johor

Tel: (07) 455 6566 / 6166

 

Johor South

5 Jalan Perjiranan 4/3

Bandar Dato’ Onn

81100 Johor Bahru

Johor

Tel: (07) 335 6000

 

Alternatively, look out on the SWM Environment Facebook page (https://www.facebook.com/swmsb/) for upcoming KITARecycle events where you can drop off your recyclable packages as well as print your KITARecycle QR code for free wherever the KITARecycle 3R Troopers conduct local visits or set up mobile KITARecycle collection counters.

 

 

5.      Where are the KITARecycle recyclables drop-off centre located?

KITARecycle members may drop off their recyclable packages at any of the following regional offices:

 

Negeri Sembilan

364 – 365 Jalan Haruan 7

Oakland Industrial Park

70300 Seremban 2

Negeri Sembilan

Tel: (06) 601 4276 / 78 / 80

 

Melaka

4B-17, 18, 19 Jalan TTC 26

Kawasan Perindustrian Cheng

75250 Melaka

Tel: (06) 335 0116

 

Johor North

3, 3A & 5, 5A Jalan Kencana 1A/25

Taman Pura Kencana

83300 Sri Gading

Batu Pahat

Johor

Tel: (07) 455 6566 / 6166

 

Johor South

5 Jalan Perjiranan 4/3

Bandar Dato’ Onn

81100 Johor Bahru

Johor

Tel: (07) 335 6000

 

Alternatively, KITARecycle members may also place recyclable items in SWM Environment / KITARecycle recycling cages that are provided in selected areas or next to your wheelie bin on +1 collection days (please refer to the collection schedule on your residential area signage to ensure that they are placed on the right days to minimise loss or package damage from extended exposure.  Please also note that SWM Environment cannot be held liable for recyclables taken by scavengers before the Company manages to collect the recyclable items, as SWM Environment does not have protective rights over any of its member’s recyclable items placed in public locations).

 

For more information on the location of KITARecycle recycling cages nearest to you, drop a WhatsApp message to 012 618 0082 or email support@kitarecycle.com.

 

 

6.    How can I redeem my KITARecycle recycling points (RP)?

KITARecycle members can redeem their recycling points (RP) via the online KITARecycle portal (www.kitarecycle.com) or the KITARecycle app under the “Redemption” section.

 

 

7.      What are the types of recyclable items that will be awarded recycling points (RP) under the KITARecycle programme?

There are more than 25 types of items that can be sent for the KITARecycle programme.  Please refer to the 25 types of items and the recycling points (RP) awarded for them in the KITARecycle’s Recycle Point (RP) Table below. 

 

8.  How long does it take for redemption recycling point (RP) payment to be credited to the KITARecycle member’s bank account?

    The payment period that will be received by KITARecycle members who make a redemption is from 14 to 18 working days from the day the redemption is made.

 

SELF-BILLED E-INVOICE SUBMISSION FOR KITARECYCLE USERS

 1.        What is a self-billed e-Invoice?

A self-billed e-invoice is an invoice issued by the payer (SWM Environment) under a self-billing arrangement. This method is commonly used when the recipient (e.g., an individual who is not conducting business) does not issue invoices for payments received.

 

2.       Why is a self-billed e-Invoice required?

Under Malaysia’s e-Invoicing requirements, self-billed e-invoices are necessary for the following transactions:

i.        Goods sold or services rendered by foreign suppliers

ii.       Payments to agents, dealers, or distributors

iii. Transactions with individuals who are not conducting a business (applicable only if the other self-billed circumstances are not applicable)

iv.      e-Commerce

v.       Profit distribution (e.g., dividend distribution) (except exemptions)

vi.      Pay-outs to betting and gaming winners (except
exemptions)

vii.    Interest payments (with exceptions)

viii.  Claim,compensation, or benefit payments from insurance businesses of an insurer Since the points redemption from KITARecycle is a profit distribution arrangement, the payer (SWM Environment) is required to generate self-billed e-invoices to comply with e-invoicing guideline.

 

3.       What are the consequences of failing to issue a self-billed e-Invoice?

Failure to issue e-Invoices is an offence under Section 120(1)(d) of the Income Tax Act 1967, punishable by a fine between RM200 and RM20,000 or imprisonment up to 6 months, or both for each non-compliance.

 

 

4.       Does the Personal Data Protection Act 2010 govern the processing of e-Invoices?

The Finance (No. 2) Act 2023 states that the Personal Data Protection Act 2010 does not apply to personal data processed for e-Invoices issued to the Director General of Inland Revenue.

 

5.       How does LHDN protect the confidentiality of submitted e-Invoices?

LHDN ensures data security by adhering to ICT LHDNM security policies and guidelines. To protect e-Invoices from unauthorized access, modification, loss, or disclosure, LHDN implements industry-standard cybersecurity measures such as encryption, authentication, access controls, and firewalls. Additionally, IRBM ensures the system complies with ISO/IEC 27001 Information Security Management System (ISMS) and ISO 22301 Business Continuity Management System (BCMS) standards.

 

6.       What information is needed to submit e-Invoices to LHDN?

KITARecycle users must provide the following details:

·       Full name as per I/C or passport or Business name as registered with SSM

·        Tax Identification Number (TIN)

·        I/C number, passport number, or Business Registration Number (BRN)

·        Sales and Service Tax (SST) Registration Number (if any)

·        Tourism Tax Registration Number (if any)

·        Email address (optional)

·        Address

·        Contact number

·        MSIC code (for businesses)

·        Business activity description (for businesses)

 

7.       What is TIN?

The Tax Identification Number (TIN) is a unique number issued by the Inland Revenue Board of Malaysia (IRBM) given to individuals and businesses in Malaysia.

 

8.       Which TIN should users use for self-billed e-Invoices?

TIN codes are categorized as:

No.	Category	TIN Code
1.	Individual	IG
2.	Companies	C
3.	Limited Liability Partnerships	PT
4.	Partnerships	D
5.	Associations	F
6.	Cooperative Societies	CS
7.	Trust Bodies	TA
8.	Unit Trusts / Property Trusts	TC
9.	Business Trusts	TN
10.	Real Estate Investment Trusts/ Property Trust Funds	TR
11.	Deceased Person’s Estate	TP
12.	Hindu Joint Families	TP
13.	Labuan Entities	LE
14.	Non-resident public entertainers	FA

 

 

9.       How do taxpayers issue e-Invoices to non-TIN holders like foreign (non- Malaysian) buyers?

For foreigner (non-Malaysian) buyers who do not have a TIN, we will use the General TIN allocated by IRBM, “EI00000000020”. Refer to Section 10.5 of the e-Invoice Specific Guideline for further details.

 

10.     How can I obtain my TIN?

You can obtain your TIN by:

·        Visiting the MyTax Portal and selecting e-Daftar

·        Filling in your details and clicking ‘Search’

·        Alternatively, you can retrieve your TIN via the HASIL live chat, by calling LHDN at 03-89111000 (or +603-89111100 for international inquiries), or by visiting a local LHDN office.

 

11.      Where can I update my e-Invoice details?

KITARecycle app users may update their e-Invoice details in “My Account > e-Invoice”.

 

12.     Can you provide examples of the required information?

Submission Example:

Field	Example for Individual	Example for Registered Business (School, NGO, Government, Agency, Organization)
Full Name / Company Name	Ali Bin Abu	AA Sdn Bhd
ID Type	NRIC	Not Applicable
ID Number	700101-10-1011	Not Applicable
Billing Address	No. 5 Jalan 20/3G, Taman Mulia, 60000 Kuala Lumpur	5 Jalan 20/3G, Taman Mulia, 60000 Kuala Lumpur
Business Registration Number (BRN)	Not Applicable	202201234565
Tax Identification Number (TIN)	IG115002000	C20880050010
Sales & Service Tax (SST) Registration Number	Not Applicable	J11-8018-2000001
Tourism Tax Registration Number	Not Applicable	033-2022-21000001
MSIC Code	Not Applicable	55101
Business Activity Description	Not Applicable	Hotels and resort hotels

         

 

13.     What should I check before submitting my information?

Ensure all details, especially your TIN, I/C number, or BRN, are accurate and current to avoid any issues during the 

e-Invoice process.

 

14.     How should the self-billed e-Invoice be submitted to LHDN?

Generate and submit the e-Invoice through the MyInvois system following LHDN guidelines, ensuring compliance with the e-invoicing framework.

 

15.     Will app users receive a copy of the self-billed e-Invoice?

Yes, app users will receive a copy of the self-billed e-Invoice for their records via email, in-app notifications, or another preferred method.

 

16.     Where can I find more help or resources?

For more assistance, LHDN offers various resources and further information in FAQ section of their website to help you navigate these requirements. (https://www.hasil.gov.my/e-invois/)